Central Park Building
3500 West Olive Avenue, Suite 730
Burbank, CA 91505
Based in Burbank, California, Birch was launched in 2003, offering physical gold, silver, platinum and palladium for placement in an IRA or for actual possession. Birch Gold differentiates themselves from their competition by this statement from their website:
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our clients discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our clients achieve their goals.
Company Services and Client Conveniences
Investment Vehicles: Precious Metals IRAs and Physical Possession
Offers Free Investment Kit? YES
Has Toll Free Call Number? YES
Has Online IRA Application? NO
Has Rapid Account Setup? NO
Has Rapid Metals Delivery? UNKNOWN
Worried About Gold Scams?
Our easy chart lets you research complaints and problems BEFORE investing with a gold broker.
Birch Consumer Protection Trust Factors
Better Business Bureau Report
BBB RATING: A+ (highest)
( Our best companies chart has a direct link to Birchs’s BBB ratings page )
Complaints: 1 complaint
Trustlink Website Rating
TRUSTLINK RATING: 4.9 Stars (highest)
( Our best companies chart has a direct link to Birchs’s TrustLink ratings page )
Total Number of Reviews: 61
Business Consumer Alliance Report
BCA RATING: AAA (highest)
( Our best companies chart has a direct link to Birchs’s BCA ratings page )
Membership estatblished: 11/14/2011
Additional Trust Factors:
U.S. Mint Listed Dealer? YES
ICTA Member? NO
Online Community And Support
Company Website Information and Ease of Use
Birch has a professionally designed website that offers investors detailed information about their services. The site can be somewhat difficult to navigate and is slightly ‘busy’ in terms of visuals, but contains the relevant information needed to easily contact the company for further information. Our reviewer found the font sizing small and hard to read.
The site’s “Investing Resources” section is excellent, with easily digestible chunks of information on many of the topics an investor is likely to look for, but the information is somewhat difficult to find as it’s buried deeply in the site and not available directly from the navigation menu.
Social Media or ‘Satellite’ Websites
Engaging in social media sites may not necessarily improve the performance of your favorite company in terms of their trustworthiness or customer service. However, we do think it proves the company is engaged with their market and is making an active attempt to reach out to their audience in meaningful ways. Every little bit helps when you’re looking for a trusted vendor for your gold backed ira or gold ira rollover.
Social Media Presence: Robust
Birch Gold is an excellent company with a particularly good showing in our “Trust Factors” section. True, they have a couple of minor points where they fall slightly short in our opinion, but it’s hard to argue that Birch isn’t a great selection for many of those investors looking to move gold into their IRA. The lack of Birch gold group complaints or scams speaks extremely well for them. In our view, Birch needs to bulk up their offerings just a tad with a few more customer-centric services, perhaps with speedier delivery and fee waivers.
But until that time we have no doubt they remain a great choice!
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