11700 Preston Road
Dallas, TX 75230
JM Bullion is a Dallas based company that started its operation in 2011 and since then, it has expanded its products portfolio significantly. Today, the company offers precious metal bars, coins, bullets, rounds, and other IRA-eligible forms of precious metals.
The company, which was established by two entrepreneurs named Jonathan and Michael, has experienced high growth rates over the past five years due to its commitment to investor-friendly services and high-quality products. The user-friendly, responsive website and extensive range of products are indicative of company’s passion to lead the market.
Unique Selling Point
JM Bullion can rightly be called a full-service company dealing in precious metals. The company offers a wide selection of precious metals at market-competitive prices. In addition to this, the company provides fast free shipping and excellent customer services.
After a thorough review of customers’ testimonials published on the company’s website, we can safely say that fair pricing and exceptional customer service are the two major strengths of JM Bullion. The company itself states on its website, “We’re proud of our service ratings. JM Bullion answers over 80% of inbound calls in 20 seconds or less.”
Free shipping (for orders $500 or above) is also a major attraction for customers as there are not many companies that offer free shipping on online purchases.
As already mentioned, the company offers a wide selection of copper, gold, palladium, platinum, and silver products.
- Gold – Bars, coins, pre-1933 US gold coins, IRA eligible coins
- Silver – Bars, rounds, coins, bullets, IRA eligible silver
- Copper – Rounds, bars, bullets
- Platinum – Bars, coins, IRA eligible platinum
- Palladium – Canadian maple leaf coin
Other Value-Added Services
- Variety of payment methods – credit and debit cards, PayPal, bank wires, paper checks
- Accurate prices, provided by Xignite.com and updated every second
- Fast shipping, usually within one business day of receipt of funds. However, the company currently ships only to US addresses
- No minimum order quantity limit
JM Bullion doesn’t maintain a dedicated ‘Resources’ section. The information is fragmented among several pages, including charts, FAQs, and IRA Program.
- The FAQs section contains all information related to pricing, shipment, payment, and returns.
- The IRA Program contains a step-by-step guide on how to open a self-directed IRA account and information on IRA-approved precious metals and JM Bullion’s preferred self directed IRA custodians.
- The ‘Charts’ page contains live price charts for gold, silver, platinum, and Bitcoin.
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JM Bullion Consumer Protection Trust Factors
Better Business Bureau Report
BBB RATING: A+
( Our homepage chart has a direct link to JM Bullion’s BBB ratings page )
Trustlink Website Rating
TRUSTLINK RATING: No Stars (Average)
( Our homepage chart has a direct link to JM Bullion’s TrustLink ratings page )
Total Number of Reviews: 0
Business Consumer Alliance Report
BCA RATING: None (Highest)
Complaints: 0 (no apparent listing)
( Our homepage chart has a direct link to JM Bullion’s BCA ratings page )
Membership established: 10/01/2008
Online Community and Support
Company Website – Information and Ease of Use
The JMBullion official website looks clean and sorted. With minimum use of graphics, the website looks clutter-free and well-organized. However, since the top navigation bar doesn’t contain dropdown menus, it may be difficult for first-time users to access the required page immediately. Also, as already mentioned, the information is segregated among different pages, which may make it a hassle for the customer to gather all the required information they need.
The product pages are well-designed. Each product is accompanied with its image and three tabs – product details, specifications, and shipping FAQs. The right hand sidebar contains customers’ JM Bullion reviews specific to their products, making it easier for the customer to make the purchase decision. There is another page titled ‘On Sale Now’ which features discounted precious metal products.
Social Media or Satellite Websites
The website contains links to the Facebook and Twitter profiles of the company. With over 1,800 followers on Twitter and 26k likes on Facebook, the company has a strong online presence. We also scrolled through the Facebook timeline to witness that JM Bullion actively replies to all customers’ comments.
Shipping over 30,000 orders every month, JM Bullion has become one of the reputable online precious metal retailers. The company holds and an A+ ranking from Better Business Bureau (BBB) for being a customer-centric business. Fast, cheap shipping and market-leading prices are the two main strength areas of the company. However, the company needs to work on its website, add more content to it, and make it more engaging and responsive. In addition to this, the company currently ships to US addresses only. Improving terms for international shipping and offering more payment options can also help the company win more customers and further improve its trust rankings.
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